Shipping Policy

At Hot Sale Golf Store, we’re passionate about delivering premium golf equipment to enthusiasts worldwide. Whether you’re shopping for Mizuno irons, Powakaddy trolleys, or essential golf accessories, we want your experience to be as smooth as a perfect fairway drive.

Shipping Information

Returns & Exchanges Policy

While we strive for perfection with every shipment, we understand that sometimes returns or exchanges are necessary. Our policy is designed to be straightforward and fair.

Eligibility for Returns

We accept returns within 15 days of delivery for most items, provided they meet these conditions:

• Item must be unused and in the same condition as received
• Original packaging must be intact (including headcovers for clubs)
• Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Golf balls (once removed from original packaging)
• Grips (once installed or removed from packaging)
• Footwear (if worn or without original shoe box)
• Personalized or custom-ordered items (including novelty headcovers)

How to Initiate a Return or Exchange

Follow these simple steps to return your golf equipment:

1. Contact our team within 15 days of delivery at [email protected] with your order number and product details
2. Wait for approval – Our support team will review your request and send a Return Merchandise Authorization (RMA) number if approved
3. Package your item securely in the original packaging, including all accessories and documentation
4. Ship your return to our address using a trackable shipping service (we recommend insurance)

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Process

Once your return is received and inspected (typically within 3-5 business days):

• Timing: Refunds are processed within 5-7 business days after approval
• Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Deductions: Original shipping fees are non-refundable, and return shipping costs will be deducted if applicable

Exchange Process

Need to exchange your fairway wood for a different loft? Want a different size golf bag? We’re happy to help:

1. Follow the same return process above
2. Clearly indicate in your email that you’re requesting an exchange and specify the replacement product
3. We’ll process your exchange once the original item is received

Note: Exchanges are subject to product availability. If your requested item is out of stock, we’ll issue a refund instead.

Damaged or Defective Items

If your golf equipment arrives damaged or defective:

• Contact us within 48 hours of delivery at [email protected]
• Include photos of the damaged item and packaging
• We’ll arrange for a replacement or refund and cover all associated shipping costs

For any questions about our shipping or returns policy, don’t hesitate to reach out to our customer support team at [email protected] – we’re fellow golf enthusiasts who understand the importance of having equipment you love.

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