Welcome to Hot Sale Golf Store’s FAQ section! We’re dedicated to providing premium golf equipment with exceptional service. Below you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please contact our customer service at [email protected].

Product Questions

Q: What types of golf products do you specialize in?
A: We specialize in premium golf equipment including clubs (irons, drivers, fairway woods), electric trolleys (like Powakaddy), golf bags, GPS devices, accessories, and complete starter sets. Our selection focuses on performance gear for serious golfers.
Q: Do you carry Mizuno golf clubs?
A: Yes! We’re proud to offer Mizuno irons and other Mizuno products – known for their exceptional craftsmanship and performance. Check our “Mizuno” category for current offerings.
Q: How do I choose the right golf clubs for my skill level?
A: Our “Golf Starter Sets” are perfect for beginners, while our premium individual clubs cater to intermediate and advanced players. Consider your typical score, swing speed, and course conditions when selecting clubs.

Shipping & Delivery

Q: Where do you ship to?
A: We ship worldwide except to some Asian and remote regions. Our Maryland Heights facility ensures fast processing for US customers with global delivery options.
Q: What are my shipping options?
A: We offer two convenient options:
– Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx with tracking
– Free Shipping (orders over $50): 15-25 day delivery via EMS
Q: How are golf clubs packaged for safe delivery?
A: All clubs are professionally packed with protective materials. When applicable, club heads are removed from shafts and packed in rigid boxes with protective foam to prevent transit damage.

Payments & Orders

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: How soon will my order be processed?
A: We process all orders within 1-2 business days from our Maryland Heights facility. You’ll receive tracking information immediately after dispatch.
Q: Can I modify or cancel my order after placement?
A: Contact us immediately at [email protected] if you need to modify or cancel. We’ll accommodate your request if your order hasn’t entered the shipping process.

Returns & Exchanges

Q: What is your return policy?
A: We offer hassle-free returns within 15 days of delivery for a full refund (excluding original shipping costs). Items must be in original, unused condition with all packaging.
Q: How do I initiate a return?
A: Email [email protected] with your order number and reason for return. We’ll provide return instructions and address. Please pack items securely to prevent damage during return shipping.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.

Customer Service

Q: How can I contact customer service?
A: Reach us anytime at [email protected]. We’re fellow golf enthusiasts committed to helping you get the most from your game.
Q: Do you offer product recommendations or fitting advice?
A: Absolutely! Our team can provide general recommendations based on your skill level and needs. For detailed fitting advice, we recommend visiting a professional fitter with your specific measurements.

At Hot Sale Golf Store, we’re more than just a retailer – we’re passionate golfers dedicated to helping you play your best game. If you have any questions not covered here, don’t hesitate to contact us. Happy golfing!